In a company, it must require a customer service name to handle and service customers. Customer service usually serves through two things, namely serving directly by dealing directly with consumers, and some by telephone. Aside from that, you might also want to get a 1300 number for my business.
Now to be a good customer, you must definitely know some tips and tricks to be liked by consumers, here are some tips or ways
1. Can Communicate Well
This must be a very important thing to be a customer service, customer service must also be able to speak politely, refined, friendly, and clear so that consumers who talk to us are comfortable and easy to understand with our explanations.
2. Mastering Products for Sale
Mastering the products sold is also a very important thing for customer service, because if there are consumers who complain or ask about the products we sell we can explain them easily and not convoluted
3. Quick Response
As a customer service also must be able to do service and respond to consumers to solve problems quickly. Consumers and customers will definitely want very fast service from our company, therefore having a fast response is very important for our company, because if we give a response and service that is fairly slow then it will be a negative or negative value for our company from customers.
4. Able to Convince Customers
Convincing customers is one of the important things that must be mastered by a customer service, and of course, the way to convince customers must also be fulfilled with strong and reasonable arguments and capable of convincing in a good way so that customers feel happy with the decisions we make.
5. Give Promises that can be kept
As a customer service also must be able to keep the promises made with consumers, not once you as a service customer deny your promises with consumers, because if you deny your promises with consumers the consumer trust in you and the company will definitely decrease even can cause customers do not want to subscribe with our company, so do not ever give a promise that you cannot keep.